Refund Policy
Ultimate Autographs accepts returns or refunds on damaged or defective items within 60 days of purchase. Please contact customerservice@ultimateautographs.com for assistance.
Ultimate Autographs does not offer refunds or exchanges of any kind for non-damaged products on any Mystery Box or Live Break purchases.
UltimateAutographs.com offers a lifetime authenticity guarantee on every product sold!
We are not responsible for duties, taxes, and fees to orders being delivered to Canada.
In addition, Ultimate Autographs reserves the right to cancel large orders and require them to be paid by Affirm, or PayPal or Certified check.
Golden Tickets are Ultimate Autographs’ exclusive rewards currency — your key to The Locker, a members-only collection of premium, one-of-a-kind autographed memorabilia.
How you earn them
You earn Golden Tickets through play in our live breaks. The more you play, the more you collect — and your tickets are yours to bank and use whenever you’re ready.
How you redeem them
Once you’ve earned Golden Tickets, you redeem them in The Locker. Every item shows exactly how many Golden Tickets it takes to claim it — so you always know what you’re working toward.
How you unlock The Locker
The Locker is part of our rewards program. To get in, join the program and climb to the Practice Squad tier — the second level of our rewards. Once you reach Practice Squad, The Locker is yours to explore, and it stays open as you rise through the higher tiers.
What’s inside The Locker
The Locker is home to some of the most exclusive, premium autographed pieces we offer — high-end, hard-to-find collectibles you won’t come across anywhere else.
Golden Tickets are a loyalty reward — earned through play and redeemed for rewards within Ultimate Autographs.



