An Ultimate Autographs Mystery Box contains authentic, premium signed sports memorabilia. Items are sourced from exclusive in-person signings that are witnessed and Authenticated by trusted industry leaders.

Mystery Boxes are not only a great way to build your personal collection, they make exciting gifts for the sports fans in your life!

A Live Break is a way to win Mystery Boxes for a fraction of the cost.

They're most popular in the sports memorabilia and trading card industry where a host opens a box, case, or specific piece of memorabilia on a live video stream.

Instead of buying the entire box yourself, you purchase a "spot" in the break for a fraction of the cost. For example, in our 8-spot NFL divisional break, participants are randomly assigned one of the 8 NFL divisions using a randomizer. When the item is revealed on the live stream, the person whose assigned division matches the team of the player on the memorabilia wins the item!

Live breaks are a fun, cost-effective way for collectors to chase high-value, authentic autographed items without paying full price, though it operates as a game of chance and winning an item is not guaranteed.

All of our items at Ultimate Autographs are authenticated by third party vendors and come with a certificate of authenticity to prove that these items are 100% authentic and signed by the player.

Many of these companies are transitioning from physical certification cards to QR code stickers to immediately scan and confirm the items authenticity. A representative of one of these companies witnesses the signings:

Industry Leading Certification Companies:

• Beckett Authentication Services
• PSA/DNA Authentication Services
• James Spence Authentication Services
• Schwartz Sports Memorabilia Authentication Services
• Upper Deck

All of our items at Ultimate Autographs are authenticated by third party vendors and come with a certificate of authenticity (typically via a QR code sticker on the item).

These companies sometimes experience lag times between when an item is signed and when they enter the signing into their databases. Due to this, you may experience a QR code certification that hasn't been updated yet.

This does not mean your item uncertified. We can contact the Authentication companies on your behalf to resolve these issues.

Fill out the form on this page to submit your COA issues and we'll work to remedy the issue.

Any players that are located in Canada, Alaska and Hawaii are considered Noncontiguous and will have a Noncontiguous State Fee invoice (due to government tariff policies)emailed to them if their spot is a winner.  These invoices must be paid for shipment of the item to proceed.  These invoices must be paid 30 days from the date they are sent out.  Any invoices not paid will result in the item being forfeited and returned to inventory.

Most payments that are declined are due to invalid information between the card info and what is being entered.  If you do not receive an order confirmation with an order number your payment did not go through and was declined.  These charges drop off after 2-4 business days back to the original method of payment.  We recommend you contact your card company to confirm all information is accurate and updated.

If at any point Ultimate Autographs believes a user is misusing the program (fraud, abuse of point system, hacking, etc.) Ultimate Autographs reserves the right to delete an account (thus removing all tier status, perks, and promised rewards) at their discretion and without any explanation to the account holder.

If your spot is a winner, you will receive an email detailing what item you won and in which break.  48 hours after the break takes place our warehouse will send out an email with tracking information.

If you bought into a break and are not available to watch the break live, we've got you! Every Ultimate Autographs break is recorded and archived on YouTube.

Ultimate Autographs accepts returns or refunds on damaged or defective items within 60 days of purchase. Please contact customerservice@ultimateautographs.com for assistance.

Ultimate Autographs does not offer refunds or exchanges of any kind for non-damaged products on any Mystery Box or Live Break purchases.

We’d love to answer your question. Please shoot us an email, give us a call or send us snail mail.

Email: customerservice@ultimateautographs.com

Phone: 708-800-8825

Shipping Address: 8340 S Madison, Unit 10, Burr Ridge, IL 60527

You can also contact us with our contact form.