Basics of Breaking at UA:
Head to the Live Breaks Page, look for a series that suits your interests and click “Add to Cart” to purchase a Live Break spot.
Once you have completed your checkout, tune into the next available Live Breaks broadcast on Facebook, Twitch, or YouTube at noon, 3 pm or 6 pm CT any day of the week!
As you watch, you will see your name appear on the screen when your specific break begins. If the item that is pulled from the Mystery Box matches your randomly assigned division, congratulations! You just won an incredible piece of signed memorabilia that will be shipped straight to your door!
Breaking details:
When you purchase a Live Break Spot there is nswheel" typed out in a double box break that counts as one box, and we still need a second number or "wheel" from our customers.
If we randomize the wheel and it lands on a box we don't have we go with the closet number available. Ex: Wheel lands on 10 and the closest valid number we have is 9 then we go with 9. If the wheel lands on a number that we don't have and two numbers are equidistant from each other we randomize those two numbers based on that evening's dice role. For example the wheel lands on 9 and we don't have it, but we have 8 and 10...we throw 8 and 10 into our randomizer to pick the box we do.
If we are down to 10 boxes or less in a series the host reserves the right to use the physical randomizer instead of the wheel to pick the number or numbers for that break.
Break Orders
We run the breaks in the order they fill. If a single, double, or quad box break of the same type break get closed out at the exact time, the break with more boxes gets first priority.
Rules and Code of Conduct:
Please always be kind and courteous in the chat. After all, we are here to have fun! Profanity, aggressive behavior, malicious conduct, or excessive complaining will not be tolerated and could result in being blocked in the chat and/or the removal of players from the UA Live Break Room. Always treat your fellow collectors as well as our hosts and producers with respect!
Trading
Trading with other players is allowed in the UA Live Break Room, as long as it follows these guidelines:
1. The player is trading with someone playing in our room.
2. All the items involved in a trade must have been won in the same show at the host's discretion. No exceptions. Ex. Items won in the 12 p.m. p.m. show cannot be traded at 3 p.m. Items won at 3 p.m. cannot be traded at 6 p.m.
3. The total items involved in a deal does not exceed 6.
Trades are only official if both parties come in the chat and agree and the host verbally acknowledges the trade. If you have not heard the host verbally acknowledge your trade nothing is official.
UA is not responsible for any trades involving items that have already been shipped from our warehouse. Trades that happen during a Live Break are accommodated, but we are not responsible or liable for any trades that happen between individuals outside of our Live Breakroom.
If you would like to gift someone an item in our break room you must do it outside our room and ship on your own. All winners that win get their items shipped to them unless they are involved in a trade that exact show.
Shipping and Mailing Address Policy
We strive to ensure timely and accurate delivery of all orders. To help us achieve this goal, we require all customers to maintain a valid and current mailing address associated with their account. By using our services, you agree to the following terms:
- Customer Responsibility: It is the customer’s responsibility to provide and update their mailing address whenever changes occur. This includes ensuring that the address is complete, accurate, and formatted correctly.
- Lost or Misdelivered Packages: Ultimate Autographs is not responsible for lost packages or packages delivered to an incorrect address due to errors or outdated information provided by the customer.
- Address Verification: We may verify mailing addresses during the checkout process, however it remains the customer’s responsibility to confirm the accuracy of their address before completing a purchase.
- No Liability for Incorrect Addresses: In cases where packages are lost or misdelivered because of an incorrect or invalid mailing address provided by the customer, Ultimate Autographs will not issue refunds or replacements.
By continuing to use our services, you acknowledge and accept these terms. Thank you for your cooperation in helping us deliver your orders successfully.
FAQ's:
Will I receive an item every time I purchase a live break spot?
No, each live break is made up of many spots and you are not guaranteed to win an item.
Ex. In an 8 spot divisional break you have a 1 in 8 chance to win for each spot you purchase. If you get two spots you have a 2 in 8 chance to win etc.
If I do not win my break, can I get a refund?
Once a live break spot is purchased, there are no refunds.
Is there a way to make sure I get an item?
Yes, most of our series can be purchased as a full mystery box on our Mystery Box Page. You could also buy every spot in a break.
Will every team and/or division be represented in each series?
While we strive to represent as many teams as possible, there is no guarantee that every team will be represented in each Mystery Box Series. Likewise, we also do not promise that each division will always have an item. However, we work hard to ensure that a large majority of the time, each division will have at least 1 item.
Are all the items on the graphic in the series?
Yes, but they are not the only items. Every series is comprised, on average, with 25 to 40 items in total.
Can we trade divisions?
For ease of the show, we do not allow trading divisions.
What do I do if my item has some damage?
Please reach out to customerservice@ultimateautographs.com and we will help get the issue resolved.