Basics of Breaking at UA:
Head to the Live Breaks Page, look for a series that suits your interests and click “Add to Cart” to purchase a Live Break spot.
Once you have completed your checkout, tune into the next available Live Breaks broadcast on Facebook, Twitch, or YouTube at 9am, 12pm, 3pm or 6pm CT any day of the week!
As you watch, you will see your name appear on the screen when your specific break begins. If the item that is pulled from the Mystery Box matches your randomly assigned division, congratulations! You just won an incredible piece of signed memorabilia that will be shipped straight to your door!
Box Number Breaking Details
After the break is full the host will type out in the chat asking for a box or box numbers if it's a multi box break. The first valid number (s) from a customer will be the boxes we do. The customers can choose wheel instead if they don't want a physical number. Asking for "wheel" counts as one box, so if they want the wheel for both boxes in a double box break they must type out "wheel x 2" or "wheel wheel". ALL BOX NUMBERS ARE FINAL. ONCE YOU CALL OUT A BOX OR WHEEL, YOU CANNOT CHANGE YOUR PICK. WE GO WITH THE ORIGINAL BOXES.
If we randomize the wheel and it lands on a box we don't have we go with the closest number available. Ex: Wheel lands on 10 and the closest valid number we have is 9 then we go with 9. If the wheel lands on a number that we don't have and two numbers are equidistant from each other we put those two numbers in our picker wheel and pick from them. For example the wheel lands on 9 and we don't have it, but we have 8 and 10...we throw 8 and 10 into our picker wheel to pick the box we do.
If we are down to 10 boxes or less in a series the host reserves the right to use the picker wheel with all box numbers left added to it, instead of the normal wheel to pick the number or numbers for that break.
Break Orders
We run the breaks in the order they fill. If a single, double, or quad box break of the same type break get closed out at the exact time, the break with more boxes gets first priority.
Tenure Rule
In the event that an autographed collegiate item or an item without team representation (e.g. Hall of Fame helmet) is pulled in a live break, the winner of that item will depend on the player represented on the item. If the player is currently active, the team he is on will determine the division. Otherwise, the division will be determined based on the team with which the player played the most regular season game in his career. In the event that an item is pulled with no team represented, but there is an inscription that relates to a particular year, achievement, or team the division is determined by the details of the inscription.
Rules and Code of Conduct:
Please always be kind and courteous in the chat. After all, we are here to have fun! Profanity, aggressive behavior, malicious conduct, or excessive complaining will not be tolerated and could result in being blocked in the chat and/or the removal of players from the UA Live Break Room. Always treat your fellow collectors as well as our hosts and producers with respect!
Trading
Trading with other players is allowed in the UA Live Break Room, as long as it follows these guidelines:
- The player is trading with someone playing in our room.
- All the items involved in a trade must have been won in the same show at the host's discretion. No exceptions. Ex. Items won in the 12pm show cannot be traded at 3pm. Items won at 3pm cannot be traded at 6pm
- The total items involved in a deal does not exceed 6.
Trades are only official if both parties come in the chat and agree and the host verbally acknowledges the trade. If you have not heard the host verbally acknowledge your trade, it isn't official.
UA is not responsible for any trades involving items that have already been shipped from our warehouse. Trades that happen during a Live Break are accommodated, but we are not responsible or liable for any trades that happen between individuals outside of our Live Breakroom.
If you would like to gift someone an item in our break room, you must do it outside our room and shipping is your responsability. All winners will have their items shipped to them unless they are involved in a trade that meets the above rules.
Shipping and Mailing Address Policy
We strive to ensure timely and accurate delivery of all orders. To help us achieve this goal, we require all customers to maintain a valid and current mailing address associated with their account. By using our services, you agree to the following terms:
- Customer Responsibility: It is the customer’s responsibility to provide and update their mailing address whenever changes occur. This includes ensuring that the address is complete, accurate, and formatted correctly.
- Lost or Misdelivered Packages: Ultimate Autographs is not responsible for lost packages or packages delivered to an incorrect address due to errors or outdated information provided by the customer.
- Address Verification: We may verify mailing addresses during the checkout process, however it remains the customer’s responsibility to confirm the accuracy of their address before completing a purchase.
- No Liability for Incorrect Addresses: In cases where packages are lost or misdelivered because of an incorrect or invalid mailing address provided by the customer, Ultimate Autographs will not issue refunds or replacements.
By continuing to use our services, you acknowledge and accept these terms. Thank you for your cooperation in helping us deliver your orders successfully.
Custom Designs on Helmets
The designs showcased on custom helmets in headliner graphics, product imagery, and during the live show are example designs. The helmet being purchased is a standard design helmet to which we apply the custom designs as seen on the website after sale.