Refund policy

Refund Policy

Returns
Mystery Boxes and/or Live Break Spots are a final sale, no refunds or exchanges will be given. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Customerservice@ultimateautographs.com. Please include a photo of the issue.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using USPS Priority Shipping or Fedex for returns so your package can be tracked.

We proudly ship to our neighbors in Canada! We just require the customer to pay for any duty and/or customs tax that would be applied when accepting your package.

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