General Questions About the Signature Club Program:
Q: What if I am already an Ultimate Autographs customer? Do I need to sign up separately or am I automatically enrolled?
A: You will need to actively sign up for the Signature Club! You will not begin receiving Signature Club Points until you create a Signature Club account.
Q: I want to refer a friend to the Signature Club. How do I do this?
A: First log in to your Signature Club account. Then all you need to do is visit UltimateAutographs.com/Refer, where you can enter your friend’s email address. Once they make a qualified purchase, you can get your referral reward!\
Q: I understand I will receive 15,000 Signature Club Points when I refer a friend. What do I need to do to assure I get these points?
A: You will only receive 15,000 Signature Club Points when your friend makes a qualified purchase of $50 or more at Ultimate Autographs. Once this is achieved, you will receive an email. In some cases, it may take up to 24 hours for Signature Club Points to be deposited into your account.
Q: When I refer a friend and earn 15,000 Signature Club Points, will this help me level up my tier status?
A: No. These points will only be available as redemption credit towards Store Credit or UA Products, like Free Signed Memorabilia or Ultimate Autographs apparel. (Available items subject to change throughout the year).
Q: Can I trade my Signature Club Points for store credit to Ultimate Autographs?
A: Yes! When you are logged in to your Signature Club account, you are able use Signature Club points at checkout, when prompted, to redeem points for store credit!
Q: Q: How do I redeem Signature Club Points for Products?
A: As products are made available by Ultimate Autographs, you will be able to redeem products at checkout using your current bank of Signature Club Points. NOTE: You will need to be logged in to your Signature Club account in order to redeem points!
Q: How long will the Signature Club program run for?
A: Indefinitely. However, Ultimate Autographs does reserve the right to cancel the program at any time.
Questions About Earning Signature Club Points:
Q: I already follow Ultimate Autographs on social media. Can I still get points?
A: Yes! When you are logged in to your Signature Club account, click on the various social media icons under “Ways to Earn”. A pop up will appear. It may ask you to log in to your social media account, if your browser does not already have the password saved. Once it acknowledges that you follow us on a particular social media platform, you will be granted the points within 24 hours!
Q: How do you know if I watched a UA Live Breaks broadcast? Does it matter which platform I watch it on?
A: To obtain these points, log in to your Signature Club Account. Once you are logged in, navigate to the UA Live Breaks webpage. Your account will be credited within 24 hours!
Q: Will Ultimate Autographs ever block an account from signing up or remaining active?
A: If at any point Ultimate Autographs believes a user is misusing the program (fraud, abuse of point system, hacking, etc.) Ultimate Autographs reserves the right to delete an account (thus removing all tier status, perks, and promised rewards) at their discretion and without any explanation to the account holder.
POINTS WILL NOT BE ADDED IF YOU ARE WATCHING VIA FACEBOOK, TWITTER, TWITCH, YOUTUBE OR ANY OTHER STREAMING PLATFORM!
You may obtain these Signature Club Points 1x per day. Meaning, you can watch either our afternoon or evening show each day to earn Signature Club Points!
However, Ultimate Autographs wants to share that if we feel any illegal activity is taking place (including but not limited to, the use of bots to watch the show), we will revoke all Signature Club Points.
Q: I understand I will earn 10 Signature Club Points every time I tune in to a UA Live Breaks Broadcast, but how does Ultimate Autographs know if I watched the Early Afternoon Show or the Evening Show?
A: You will receive credit for watching a show only if you first log in to your account and then navigate to the UA Live Breaks page to watch a UA Live Breaks broadcast. Based on the time of the day you log in and complete this action, we will know which show you watched.
Questions About Our VIP Tiers:
Q: When I reach a new VIP Tier, how do I redeem the tier’s prize?
A: You will receive an email with instructions on how to redeem your tier prize! Typically, we will require you to add a specific item to your cart while using a unique code!
Q: What purchases qualify for VIP Tier status?
A: Only purchases made on UltimateAutographs.com (Live Breaks, Personal Mystery Box Orders, and Virtual Mystery Boxes, Individual Sports Memorabilia orders). Orders placed through a company representative (wholesale) do not qualify.
Q: Do I have to do anything to begin receiving my VIP Tier’s point multiplier?
A: No! The point multiplier will automatically begin once you make your next purchase after achieving a specific VIP Tier.
Q: I made it to “Elite Collector” status. How do I make sure I am entered into the Bi-Weekly Top Spot Break?
A: Great question! We will automatically add you to a list of all the individuals who achieved Elite Collector status. This list will be stored in the UA Live Break Room. We will also send you an email Bi-Weekly with the date and time of the Top Spot Break!
Q: How will the "Iconic Only" Top Spot Break Work?
A: The Iconic Only Top Spot Break will occur at 3:00pm CST on the second Saturday in December each year. All collectors who have achieved this status at this point will be invited to a special broadcast of UA Live Breaks. On this broadcast, all collectors will go through a series of Top Spot randomizations, (like a tournament). Collectors will be randomized in set groups (number of collectors TBD per group based on the number of collectors who achieve this status by this date). A pre-determined number of collectors who end up at the top of their group after randomization will advance to the next round of randomization.
All collectors who are eliminated from their round, will receive a generous Ultimate Autographs Gift Card. As the rounds progress, the value of the Ultimate Autographs Gift Card will increase. Finally, those who make it to the final round, will be guaranteed to go home with a signed piece of memorabilia after our staff performs multiple Top Spot Breaks of a special "Iconic Only" Mystery Box series!
Q: I live outside of the United States and I became a G.O.A.T. Collector! Can I still go to Canton, OH?
A: Yes. Because you will receive a $500 (USD) Visa Gift Card to help you with your travel expenses, you will be able to join us so long as you are interested and willing!
Q: What will I receive for becoming a G.O.A.T. Collector?
A: Each G.O.A.T. Collector will receive a $500 Visa Gift Card to aid them in their expenses related to travel (airfare, hotel, meals, cabs) from their hometown to Canton, OH. When you arrive, you will be provided with an incredible tour of the Pro Football Hall of Fame! The tour will be provided by a member of the Hall of Fame, who will sign a mini helmet for you, in-person!
Questions About Our Transition from the "UA Cash" Platform to the New Signature Club Rewards Platform:
Q: I earned UA Cash prior to February 1, 2022, what happens to this UA Cash?
A: UA Cash will remain as an eligible source of redemption Until 12:01am on April 1, 2022. At this point, the UA Cash program cease to exist. All remaining UA Cash Balances above $1 will be emailed to each customer in the form of a digital Ultimate Autographs Gift Card. Customers will begin receiving these digital gift cards via email on April 10, 2022.
Q: Will I still redeem UA Cash between February 1, 2022 and April 1, 2022?
A: No. UA Cash balances will stop growing at 12:01am on February 1, 2022. In order to redeem credit for purchases, you must register for the Signature Club and begin earning Signature Club Points.